Camera not opening
Issue: Browser blocks camera permission or device camera is busy.
Solution: Allow camera permissions in browser settings and close other apps using the camera.
Support Resources
Help Center
Troubleshooting guides and common issues with clear fixes.
Image quality validation fails
Issue: Face is blurry, poorly lit, or not centered.
Solution: Use soft front lighting, hold still, and keep a single face inside the guide oval.
Analysis takes too long
Issue: Slow network or temporary model/provider delay.
Solution: Retry with stable internet. If needed, reduce image size and run again.
Unexpected analysis error
Issue: Provider or payload issue during AI inference.
Solution: Retake the photo and retry. If repeated, contact support with screenshot and time of error.
Quick checks before retry
- • Use JPG/PNG/WEBP under 5MB.
- • Ensure one clear face and even lighting.
- • Check internet connectivity and refresh once.